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Frequently Asked Questions

Is Ashley Dull's art paintings or photographs?
This is a very commonly asked question, and the answer is paintings. I paint with oils on canvas, and although when viewing from a distance one could think they are looking at a photograph, upon getting closer the viewer can see the brush strokes, and thick paint covering the foreground or leaves of the trees. I start with a blank white canvas and transform it through many, many layers of paint, including the signature bright light seen in many of my paintings. My Fine Art Prints and Embellished Prints are then reproduced from my Original Oil Paintings. 

How do you ship artwork?
All artwork is professionally packaged to insure safe delivery. We ship using FedEx, UPS, and USPS (US Mail). When shipping Original Paintings you will receive an email with tracking information. A signature will be required for delivery.

How much does shipping cost?
I offer a variety of shipping options to fit your needs:
​All Original oil paintings ship at a VERY special flat rate of $14.95.

All prints:
Small to Medium Orders: $13.95 - $32.95
Medium to Large Orders: $46.95 - $56.95

How long will my package take to deliver?
Paper prints:
please allow 1-2 days for production time, and 2-7 days for shipping.
Standard canvas prints: please allow 4-6 days for production time, and 2-7 days for shipping.
Embellished prints: please allow 7-10 days for production time, and 2-7 days for shipping.
Original Paintings: please allow 5-10 days for shipping. 


What is your FREE return policy?
Your satisfaction is 100% guaranteed. If you are not happy, neither am I! Once you receive your artwork, you will have seven (7) days to return it at no charge for an equal exchange or 100% refund applied to your method of payment, less original shipping costs. This will give you an opportunity to view the art on your wall in your home or office, to make sure you are 100% satisfied with your purchase. If for whatever reason you are not pleased with your purchase, please contact us for a prepaid return shipping label.

If needed, how do I make a return?
We package as professionally as possible, however, accidents happen. If your art is damaged upon arrival, please contact us within two days. Keep the original packaging and materials, and we may ask for you to take a photo of the damaged artwork. We will then send you a prepaid return shipping label, and offer an exchange or full refund.

How do you paint the light? How do you make it look so real?
Although I get this question often, it is still challenging to answer. Not because I don't know the answer, but because the "how" is a feeling, a knowing that lacks words for description. From a technique standpoint, I blend, and blend, and blend some more, using a large and very soft brush. But how it actually works is more spiritual: I believe I am able to paint the light so brightly because of my beliefs around it. It's hard to explain, but while at my easel, I have such a desire for the light that I feel so connected to. I want it to shine through the canvas. I pray that its truth and beauty becomes real for the viewer. 

 

 

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Your satisfaction is 100% guaranteed. If you are not happy, neither are we! Once you receive your artwork, you will have seven (7) days to return it at no charge for an equal exchange or 100% refund applied to your method of payment, less original shipping costs.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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