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Frequently Asked Questions

Is Ashley Dull's art paintings or photographs?
This is a very commonly asked question, and the answer is paintings. Ashley paints with oils on canvas, and although when viewing from a distance one could think they are looking at a photograph, upon getting closer the viewer can see the brush strokes, and thick paint covering the foreground or leaves of the trees. She starts with a blank white canvas and transforms it through many, many layers of paint, including the signature bright light seen in nearly all of her paintings. Ashley Dull Fine Art Prints and Embellished Prints are then reproduced from her Original Oil Paintings. 

How do you ship artwork?
All artwork is professionally packaged to insure safe delivery. We ship using FedEx, UPS, and USPS (US Mail). When shipping Original Paintings you will receive an email with tracking information. A signature will be required for delivery.

How much does shipping cost?
We offer a variety of shipping options to fit your needs:
‚ÄčAll Original oil paintings ships at a VERY special flat rate of $14.95.

All prints:
Small to Medium Orders: $13.95 - $32.95
Medium to Large Orders: $46.95 - $56.95

How long will my package take to deliver?
If choosing standard shipping, please allow 5-10 days for delivery on all standard fine art prints and originals. As embellished prints are made-to-order, please allow 7-14 days for delivery. We do offer a FedEx 3 day shipping option as well.

What is your FREE return policy?
Your satisfaction is 100% guaranteed. If you are not happy, neither are we! Once you receive your artwork, you will have seven (7) days to return it at no charge for an equal exchange or 100% refund applied to your method of payment, less original shipping costs. This will give you an opportunity to view the art on your wall in your home or office, to make sure you are 100% satisfied with your purchase. If for whatever reason you are not pleased with your purchase, please contact us for a prepaid return shipping label.

If needed, how do I make a return?
We package as professionally as possible, however, accidents happen. If your art is damaged upon arrival, please contact us within two days. Keep the original packaging and materials, and we may ask for you to take a photo of the damaged artwork. We will then send you a prepaid return shipping label, and offer an exchange or full refund.

How do you paint the light? How do you make it look so real?
"Although I get this question often, it is still challenging to answer. Not because I don't know the answer, but because the "how" is a feeling, a knowing that lacks words for description. From a technique standpoint, I blend, and blend, and blend some more, using a large and very soft brush. But how it actually works is more spiritual: I believe I am able to paint the light so brightly because of my beliefs around it. It's hard to explain, but while at my easel, I have such a desire for the light that I feel so connected to. I want it to shine through the canvas. I pray that it's truth becomes real for the viewer." - Ashley Dull 



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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Your satisfaction is 100% guaranteed. If you are not happy, neither are we! Once you receive your artwork, you will have seven (7) days to return it at no charge for an equal exchange or 100% refund applied to your method of payment, less original shipping costs.

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